Customer Services Center

Biolab’s team is ready to address your needs. Contact us by filling out the form below or call 0800 724 6522.

Service Time:

Mondays to Thursdays, 8 A.M to 5 P.M, Fridays from 8 A.M to 1 P.M
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No website, including Biolab's, is able to provide medical information that replaces a proper medical appointment. In case you have any specific medical questions, please visit your physician.


How do I register for the evolving health program?
Call 0800 770 9096, from Monday to Friday, 8 a.m. to 8 p.m. to register or access the website to check the participating drugs and the regulation:
Is it possible to request a donation or free sample of the product I use?
Free samples are delivered by our representatives exclusively to physicians.
What are the Customer Service Center (SAC) operating hours?
Our Customer Service Center (SAC) is open from Monday to Thursday, 8 a.m. to 5 p.m., and Friday, 8 a.m. to 1 p.m. by calling 0800 724 6522 or send an email to
What should I do if I don’t feel well when using a Biolab product?
Contact your doctor or the nearest medical facility and take the medication’s packaging or the package insert.  You should also contact the company’s Customer Service Center (SAC) at 0800 724 6522 or send an email to
What should I do if I notice a change in the product?
If you notice any change in a Biolab product, please contact the Customer Service Center (SAC) by calling 0800 724 6522, via the customer service form or send an email to
Where can I find Biolab products?
At you can find Biolab products at the drugstore or pharmacy nearest you. Biolab does not sell its products or medication directly to the end consumer, only via approved distributors or pharmacies.
How can I register with Biolab Studio? Who is it intended for?
The Biolab Studio portal is intended for doctors and pharmacists who want to keep up with key news in the sector, through scientific content, articles, videos, podcasts, and much more.
To register, simply go to, click “create your account” and fill in your personal data and class council number. You will receive a registration confirmation email as soon as you finish it, so please check your Spam or Junk mailbox.
What companies make up the group?
The Biolab group is made up of the following companies: Biolab Farmacêutica, Biolab Genéricos, Avert Saúde Animal and Marques Plaza Hotel.
Biolab is also part of ORYGEN®, a joint venture specialized in biotechnology, from a partnership with another national pharmaceutical company.
No other company belongs to or has anything to do with the Biolab brand.
What are generic, reference or similar drugs?
According to the Brazilian Health Regulatory Agency (Anvisa), generic, reference and similar drugs can be defined as:

Generic Drug: drugs that contain the same active ingredient, in the same dose and pharmaceutical form, are administered by the same route and with the same dosage and therapeutic indication as the reference drug, presenting efficacy and safety equivalent to the reference drug, and may be interchangeable with the latter. Generic drugs can be identified by the yellow stripe that reads “Generic Drug”. Since generic drugs do not have a brand name, what you read on the package is the drug’s active ingredient.

Reference drug: an innovative product registered with the federal agency responsible for health surveillance and marketed in the country, the efficacy, safety and quality of which have been scientifically proven to the federal agency.

Similar drug: drugs that contain the same active ingredient(s), present the same concentration, pharmaceutical form, route of administration, dosage, and therapeutic indication. It is also equivalent to the reference drug registered with the federal agency responsible for health surveillance and interchangeable, when it presents equivalent efficacy and safety, and may differ only in characteristics relating to the size and shape of the product, shelf life, packaging, labeling, excipients and vehicle, and should always be identified by trade name or brand.

Customer Service 0800 724 6522
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